FAQ

Order & pay
How do I place an order?

You can easily place an order through our webshop. Select the product you want, add it to your shopping cart, and follow the steps in the checkout process. After completing your order, you'll receive a confirmation email.

Which payment methods can I use?

You can pay securely at Tease The Day using the available payment methods in the webshop, including iDEAL and credit card. All payments are processed through secure payment environments.

Is paying with you safe?

Yes. We use secure payment technologies and encrypted connections. We never store your payment information.

Shipping & Delivery
Will my order be shipped discreetly?

Yes. All orders are packaged neutrally and discreetly, with no identifying sender or product description. Your privacy is our top priority.

What is the delivery time?

Orders are typically processed within 1–3 business days.
Estimated delivery time is 3–8 business days on average, depending on destination and carrier.

Because we work according to a dropshipping model, delivery times are indicative.

What are the shipping costs?

Shipping costs are clearly displayed during checkout. Any special offers, such as free shipping, are always communicated in advance.

Can I track my order?

If available, you will receive an email with tracking information after shipment.

Returns & right of withdrawal
Can I return my order?

You have the right to cancel your order up to 14 days after receipt, provided the product is unused, undamaged and in its original condition.

Can all products be returned?

No. For reasons of hygiene and health protection, certain products are excluded from returns, particularly if the seal has been broken. This is in accordance with European law.

How do I report a return?

You can register a return by contacting us by email within the withdrawal period. You will then receive further instructions.

When will I receive my refund?

After correct receipt and inspection of the returned product, the purchase amount will be refunded within 14 days via the original payment method.

Products & usage
Are your products safe to use?

We carefully select our products for quality and reliability. They are intended as lifestyle and wellness products and do not make any medical claims.

Are the products suitable for everyone?

Our products are intended for adults. We always recommend reading the product information carefully and using the product as directed.

Privacy & trust
How do you handle my data?

We process personal data solely in accordance with the GDPR. For more information, please refer to our privacy policy.

Will my order be visible on bank statements?

The name that appears on bank statements is neutral and cannot be traced back to the contents of your order.

Contact & service
How can I get in touch?

Do you have a question or need support? You can contact us by email. We aim to respond to your message within 14 days, and often sooner.

I didn't find my question here. What now?

Please feel free to contact us. We're happy to assist you with attention and discretion.